Orders are processed daily - Monday through Friday - with the exception of public holidays. As soon as your order is placed, you will receive an email confirming your purchase. Please allow 4-6 business days for your order to be processed. Once your order is fulfilled, you will receive a shipping confirmation email with a direct link to track your order online.

International Shipping

We ship to most parts of the world, so you can expect to look fashionable wherever you live. 

Estimated Delivery Time (Business Days)

Your purchases may depart from various locations, resulting in variance for delivery times. Delivery time frames may be shifted based on shipping service selected and destination.

Please refer to the following for an estimated delivery time:

Delivery Time = (Processing Time) + (Shipping Time)
Processing Time: 1-2  business days
Shipping Time: 2-7 business days 

Separate packages

In some instances, an order may be split into different packages for any of the following reasons:

- Weight limits per package. In order to provide Free Worldwide Shipping, we do have to think of the most innovative ways (such as the split an order into more than 1 package) to ensure that you receive your order as early as possible, while at the same time keeping our shipping costs to a reasonable limit.

- An item may be slightly back-ordered, and shipped a little later than the rest of the items in an order.

- Because we are serviced by two different warehouses, an order with multiple items may be shipped from the two different warehouses due to varying stock inventory between the warehouses

Canceling an order

Once an order is placed, we will not be able to cancel it after 10 hours as your order might have already been processed and shipped out.

Please drop us an email at info@ketumon.com as soon as possible if you'd like to cancel an order that has just been placed (within the 10 hours as stated above).

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 5-25 EUR (depending location) redelivery fee to cover postage costs.

Other shipping matters

If you have any other questions not found in our website, please feel free to email us at info@ketumon.com anytime and we will do our best to respond within 24 hours.